L'interface Web de L'IPBX Série ZX100 Elastix

Elastix est un IPBX logiciel qui intègre les meilleurs composants disponibles pour un IPBX à base d'Astérisk dans une interface simple, facile d'utilisation. Il ajoute ses propres utilitaires et tient compte de l'intégration d'autres modules pour en faire le meilleur paquet de logiciel disponible libre pour remplacer avantageusement un PABX d'entreprise.

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Elastix feature list

VoIP PBX

FAX

• Fax server based on HylaFax
• The fax functionality is administrable via Web
• Fax visor integrated. The faxes can be downloaded from the Web in PDF format *
• Fax-to-email application
• The email template (from fax-to-email) can be customized
• Access control for fax clientes (white list)
• Can be integrated with the WinprintHylafax plugin. This applications allows to print any document to a virtual fax from a Windows application.

Instant Messaging

• Instant Messaging (IM) server based on the Openfire project and integrated with Asterisk. It is based on the Jabber protocol which allows for compatibility with many Jabber clients.
• A call can be started from the IM client if you use the Spark client and have installed the Asterisk-IM plugin.
• The IM server can be configured from the Web from a friendly interface
• Supports groups of IM users
• Supports connection with other IM gateways like MSN, Yahoo Messenger, GTalk, ICQ, etc. This allows the user to connect to several networks from the same IM client
• Report of user sessions * Support for plugins to extend functionality
• LDAP support
• Support server-to-server connections to share users between two servers

Email

• Email server with multi-domain support
• Based in Postfix for high email volume
• Administrable via Web
• Interface to configure the Relay networks
• Web based email client based on the Roundcube project
• Support for quotas (the quotas are configurable via Web)

Collaboration

• Calendar integrated with the PBX with support for automatic voice notifications. That means that a call is generated when a notification is triggered
• Phone Book with click-to-dial capabilities
• Two CRM products integrated to the interface (vTigerCRM and SugarCRM)

Extras

• A2Billing integrated into the product to manage calling cards
• A complete CRM based on the vTigerCRM project
• Open Source version of SugarCRM integrated

Call center module

Elastix was the first distrobution that included a call center module with a predictive dialer, released enterely as [Free /Libre Software]. This module can be installed from the same web-based Elastix interface through a module loader.

The call center module can handle incoming and outgoing campaigns. Some features are:

• Open Source Predictive dialer
• Support for Do-Not-Call List
• Support for incoming and outgoing campaigns
• Forms can be associated to a campaign and designed through an Web wizard
• A "script" can be associated to a campaign
• Agent console
• Support for various types of breaks
• Advanced Reports

Support for telephony hardware

Elastix has a good support for telephony hardware. It includes drivers for the major manufacturers like:

• OpenVox
• Digium
• Sangoma
• Rhino Equipment
• Xorcom
• Yeastar

The most of these drivers are supported through the zaptel project or modified versions of it. Other drivers are supported by the mIDSN project and other projects.

Elastix also support other phone brands thanks to the SIP and IAX protocols that Asterisk implement. These protocols are based on public available standards. For this reason any manufacturer can build a product that supports them.

Some supported manufacturer are:

• Polycom
• Zycoo
• Atcom
• Aastra
• Linksys
• Snom
• Cisco
• Yealink
• Grandstream
• Thompson